terms of Service

Hidden Hills Roofing
Effective Date: January 1st, 2026

SMS Messaging Terms & Compliance

1. Program Description:

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Hidden Hills Roofing through our website at https://hiddenhillsroofing.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions:

You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information:

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at info@hiddenhillsroofing.com or by phone at (818) 351-3134 during business hours.

4. Carrier Liability:

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates:

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text or data plan, please contact your wireless provider.

6. Supported Carriers:

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction:

You must be 18 years or older to participate in our SMS program.

8. Privacy Policy:

For privacy-related inquiries, please refer to our Privacy Policy at:
https://hiddenhillsroofing.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms

This website (the “Site”) is owned and operated by Hidden Hills Roofing (“COMPANY,” “we,” or “us”). By using the Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific services offered by Hidden Hills Roofing.

Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and acceptance of these Terms.

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this website. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Intellectual Property Rights

Our Limited License to You

All materials on this Site are the property of Hidden Hills Roofing and are protected by applicable copyright, trademark, and intellectual property laws. The Site is provided solely for personal, non-commercial use.

You may not reproduce, modify, distribute, or exploit any content from the Site without prior written consent, except for downloading or printing a single copy for personal, non-commercial use with all proprietary notices intact.

Your License to Us

By submitting content (including photos, videos, reviews, comments, or other materials), you represent that you own or have permission to submit such content. You grant Hidden Hills Roofing a royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and display such content for business and marketing purposes.

Disclaimers

The Site may include links to third-party websites. We are not responsible for the content, accuracy, or practices of these third-party sites.

All information, services, and content on the Site are provided “as is” without warranties of any kind, either express or implied, including warranties of merchantability or fitness for a particular purpose.

You agree to indemnify and hold harmless Hidden Hills Roofing, its officers, employees, and affiliates from any claims, damages, or liabilities arising from your use of the Site or violation of these Terms.

Online Commerce

The Site may reference or link to third-party products or services. Hidden Hills Roofing is not responsible for third-party transactions, product quality, or services. Any dealings with third parties are solely between you and the third party.

Registration & Passwords

Some features may require account registration. You agree to provide accurate and complete information and are responsible for maintaining the confidentiality of your login credentials.

If you suspect unauthorized use of your account, notify us immediately at info@hiddenhillsroofing.com.

Termination

We reserve the right to suspend or terminate access to the Site without notice if these Terms are violated or if conduct is deemed unlawful or inappropriate. Upon termination, you must cease all use of the Site.

Governing Law

These Terms of Service are governed by the laws of the State of California. This arbitration provision applies solely to disputes arising from the use of this website and does not apply to SMS communications or messaging programs.

Changes to Terms of Service

We may update these Terms periodically. The most current version will always be available on our website with the effective date clearly stated.

Contact Information

Hidden Hills Roofing
Phone: + 1 (818) 351-3134
Email: support@hiddenhillsroofing.com
Website: https://hiddenhillsroofing.com